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IDProjectCategoryView StatusLast Update
0000824T99X171.00 SKB EagleSW Issuepublic2020-09-28 12:14
Reporter(ALTech) Jason ParkAssigned To(ALTech) Jason ParkDue Date
PrioritynormalSeveritys2-severeReproducibilityhave not tried
Status closedResolutionnot fixable 
Summary0000824: [BFX-AT100] When input a text for searching in google play store, search winodw is disappeared with showing Keyboard UI.
DescriptionHI kerwin

we receive an issue from SKB VOC. Please check it as quickly.

When input a text for searching in google play store, search window is disappeared with showing Keyboard UI.

1. move to google play store
2. move to right for searching.
3. push a button of RCU for inputting a text.

[expected result]
show a keyboard UI and keep a bar(window) for searching.

[current result]
only see keyboard UI.

Thanks.

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Users monitoring this issue

User List (ALTech) Jason Park , (ALTech) Juyoung Park , (ALTech) SY Yoon

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(ALTech) Jason Park

2020-03-02 13:13

developer  

googleplaystore_beforeSearch.jpg (149,347 bytes)   
googleplaystore_beforeSearch.jpg (149,347 bytes)   
input_text_forSearching.jpg (152,442 bytes)   
input_text_forSearching.jpg (152,442 bytes)   

(SW) Kerwin Chen

2020-03-02 14:38

developer   ~0003420

Hi Jason,

We install another input method from Play Store and change it as default in Settings.
Then this issue is gone.
We think it is caused by implementation of input method.
Please check it with TVStorm.

Thanks !

(SW) Kerwin Chen

2020-03-02 14:56

developer   ~0003421

You can manage Keyboards in Settings -> Device Preferences -> Keyboard -> Manage Keyboards

1. Install another input method "Pinyin Input" from Play Store
2. Go to "Settings -> Device Preferences -> Keyboard -> Manage Keyboards" to disable other Keyboard
3. Press 'Back' and check "Current keyboard" is set to "Google Pinyin Input"
4. Do search in Play Store
Change_InputMethod.png (66,188 bytes)   
Change_InputMethod.png (66,188 bytes)   

(ALTech) Jason Park

2020-03-02 15:35

developer   ~0003422

hi kerwin

I also checked with Keyboard for AndroidTV(NDC Solution) via playstore.
smart2 box also happen same issue. I asked it to TVstorm.

Thanks.

(ALTech) Jason Park

2020-03-05 10:27

developer   ~0003443

Hi kerwin

TVstorm investigate this issue. IME size is a big more than other IME. So a searching bar disappeared at top side as moving upper side.
this issue happen as updated playstore version.
Don't you need to report it to google ?

Thanks

(SW) Kerwin Chen

2020-03-05 19:28

developer   ~0003446

Hi Jason,

Google doesn't accept it is a bug if it happens only on specific IME.
Since there is no issue after changing to Google's IME, we have no idea how to report it to Google.
In your previous post, this issue also reproduced on Smart2 box.
We think TVS is the right role to work with Google to solve it.

Thanks !

(ALTech) Jason Park

2020-03-10 15:55

developer   ~0003458

hi kerwin

Tvstorm suggest a size of IME to SKB.
This issue is closed.

Thanks.

Issue History

Date Modified Username Field Change
2020-03-02 13:13 (ALTech) Jason Park New Issue
2020-03-02 13:13 (ALTech) Jason Park File Added: googleplaystore_beforeSearch.jpg
2020-03-02 13:13 (ALTech) Jason Park File Added: input_text_forSearching.jpg
2020-03-02 13:13 (ALTech) Jason Park Assigned To => (SW) Kerwin Chen
2020-03-02 13:13 (ALTech) Jason Park Status new => assigned
2020-03-02 13:16 (ALTech) Jason Park Issue Monitored: (ALTech) SY Yoon
2020-03-02 13:16 (ALTech) Jason Park Issue Monitored: (ALTech) Jason Park
2020-03-02 13:16 (ALTech) Jason Park Issue Monitored: (ALTech) Juyoung Park
2020-03-02 14:38 (SW) Kerwin Chen File Added: Play_Search_InputMethod.png
2020-03-02 14:38 (SW) Kerwin Chen Note Added: 0003420
2020-03-02 14:56 (SW) Kerwin Chen File Added: Change_InputMethod.png
2020-03-02 14:56 (SW) Kerwin Chen Note Added: 0003421
2020-03-02 15:35 (ALTech) Jason Park Note Added: 0003422
2020-03-02 16:12 (ALTech) Jason Park Assigned To (SW) Kerwin Chen => (ALTech) Jason Park
2020-03-05 10:27 (ALTech) Jason Park Note Added: 0003443
2020-03-05 19:28 (SW) Kerwin Chen Note Added: 0003446
2020-03-10 15:55 (ALTech) Jason Park Note Added: 0003458
2020-03-10 15:55 (ALTech) Jason Park Status assigned => resolved
2020-03-10 15:55 (ALTech) Jason Park Resolution open => not fixable
2020-09-28 12:14 (ALTech) Jason Park Status resolved => closed